IDNet broadband: a specialist, not a bundle

Who IDNet is for

IDNet Limited sells broadband as a smaller Openreach ISP. People choose it when they want fewer entertainment add-ons and a more technical conversation. That is a coherent reason. It is a poor reason if what you actually needed was the cheapest rolling month or a London building network.

The wholesale line is still Openreach full fibre or part-fibre where those products exist. IDNet does not dig a private national network. Compare it with Zen, Aquiss and the BT Group brands on the same technology, not with Virgin Media cable.

What to ask before you are impressed

Ask whether the residential product includes a static IP address, IPv6, or any feature you are assuming belongs to a specialist. Features differ by package. This guide will not promise them.

Ask the price after any introduction, the minimum term and any rise in pounds and pence. Ofcom’s clarity rule from 17 January 2025 is about the rise being readable. A specialist can still write a long minimum term.

Switching

IDNet should start the One Touch Switch if you join them and the process applies. Do not cancel the old retailer first. A same-network move can be quiet. A move off cable or an alt-net is a new install.

We are not stating a social tariff. Ask if you need one. An exit fee elsewhere remains due unless waived in writing.

What a specialist will not fix

IDNet will not make full fibre exist where Openreach has not released it. They will not sell Hyperoptic or Community Fibre. They will not cure Wi-Fi in a cellar by being knowledgeable on the phone.

If your problem is price alone, a specialist can be the wrong tool. If your problem is that nobody will discuss the line, they belong on the list.

A clean shortlist

Keep IDNet when the premises is Openreach and you have a reason to want that retailer. Drop them when the network you need is not Openreach or when a like-for-like contract is wildly different and you do not need the extra conversation.

Match the flat. Specialists still suffer bad address files.

Ask for the feature before you praise it

IDNet is a specialist retailer on Openreach, aimed at people who care how the connection is run. It is not a television bundle and it is not an alt-net. The reasons to shortlist it are support, addressing and a more technical conversation. Those reasons collapse if you do not ask whether the package you are ordering includes a static IP, IPv6, or the ability to use your own router. A reputation is not a feature list.

The network limit is still Openreach. IDNet cannot install Hyperoptic, Community Fibre, Virgin Media cable or a rural alt-net. If the flat is only on one of those, stop. If Openreach full fibre is released, compare the term and the whole contract with a general retailer only after you know you wanted the specialist part. This page lists no prices. A social tariff, if you need one, may sit with a different brand. Confirm that with the provider who would actually install.

Before you agree a date

IDNet should start One Touch Switch if you are joining them and the process applies. Do not cancel a working line first. An exit fee remains unless it is waived. If you are leaving IDNet because you wanted something simpler, say so to the new provider and do not assume your static address will exist on a mass-market package. Write down what must survive the move.

A specialist is a set of questions

IDNet is the right conversation when you will actually use a more technical line: how addressing works, what happens on a fault, whether a static address is in the package. It is the wrong conversation when the household wanted a television bundle or the cheapest rolling month. Ask the feature question before you are impressed. A reputation does not configure the router.

The access network is still Openreach. A Hyperoptic-only block is a stop. IDNet should start the switch if you join them. Do not cancel first, and do not assume a static address will survive a later move to a mass-market brand. This page lists no price. If you need a social tariff, confirm it with a provider that offers one on a network that can reach the premises.

The network IDNet actually sells

IDNet is IDNet. IDNet is a specialist retailer on Openreach, aimed at people who want a technical provider rather than a television brand. IDNet sells Openreach products where they are released. It does not create a line in an alt-net-only building. OneTouchSwitch does not run that check and does not take the order.

IDNet will not sell Hyperoptic, Virgin Media cable, or a regional builder’s fibre. A postcode, a county, or a neighbour’s install is not a premises. Write down the flat or the plot before you read a speed.

If IDNet cannot order the door, the rest of this guide is a description, not a plan. Compare only the networks that can be installed. Leave the others off the list without drama.

The IDNet product, without the poster

Ask about static IP, IPv6 and router options if those are why you called. Do not assume every package includes them. This page cannot promise them. Upload is the Openreach tier. A specialist does not repeal the copper length on part-fibre.

If you wanted a sport bundle, this is the wrong shop. Price that elsewhere. One Touch Switch moves the fixed broadband process. It does not move television, a mobile handset, or a care-alarm contract.

Ask IDNet to name the technology and the tier in writing. An ‘up to’ speed on a different street is not the service. Wi-Fi inside the building is not the line.

How to read a IDNet price

This page lists no IDNet prices, rises, or social-tariff figures. Write the price after any introduction, how many months the opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence, with the month it happens. From 17 January 2025 that cash disclosure is what Ofcom requires on a new contract. Older contracts can still follow older wording.

Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not add a rise nobody has shown you. Do not subtract cashback you have not been paid. Do not treat a blank exit fee as zero.

Ask IDNet whether a social tariff is part of their range. We do not invent one. A commercial discount is not a social tariff. Eligibility is the provider’s check. Do not send benefit letters to OneTouchSwitch.

Switching to or from IDNet

The switch onto IDNet from another Openreach retailer can be remote and can still fail the address match. Where One Touch Switch applies, the new provider starts it. Do not cancel the old broadband first. Keep the old router until the new service has stayed up.

They will not pay an exit fee unless they say so in writing. Put that figure beside the new contract before you call the change a saving. A fee larger than the difference means staying to the end date is usually cheaper. You can still leave for a fault or a move. Just do not call it a saving.

A move of house is not a One Touch Switch of the old line onto a new street. IDNet at the old address is not evidence for the new one. Check the new premises again.

When IDNet service fails

A specialist still cannot repair Wi-Fi in a stone cottage by changing the wholesale tier alone. Write the promised date and the date service actually worked. Those two dates are what a later conversation needs.

Automatic compensation, where a scheme applies, is paid by the provider, not by this website. We do not quote amounts, because they change, and not every product is inside the scheme in the same way. Ask them. Wi-Fi in one room is often the hub, not a line fault. Test on a wire near the router before you book an engineer for the line.

Complain to IDNet first if they sold the service. Ofcom is the regulator, not your first call. An independent scheme comes after their process, and only they can tell you which scheme they belong to. We cannot see the ticket and we cannot escalate it.

A IDNet decision, worked through

Someone orders IDNet for a static address, then discovers the package they were sold does not include one. The question had to be asked of the package, not of the brand’s reputation.

IDNet fits an Openreach premises where you have specific technical questions and have checked they apply to the package. Skip IDNet when the door is not an Openreach door.

Before either path, write down a phone number you need to keep, any television you meant to keep or drop, and any alarm that uses the line. Tell the alarm’s monitoring company yourself. IDNet will not do that job because a broadband order exists.

IDNet and the rest of the household bill

IDNet is not an energy company. Gas and electricity follow energy rules and a different regulator. One Touch Switch does not move them. A single direct debit does not make them one contract.

If a discount depends on keeping IDNet broadband beside another service, ask what happens to the discount when the broadband changes. Get the answer in writing. Price the line on its own first. Then decide about the other bill. Do not let a mixed advert pick the broadband term.

We do not publish energy unit rates, a model weekly bill, or a broadband tariff for this brand. The method is the thing that stays current. The numbers belong on the order, dated the day you sign.

What to confirm with IDNet now

Reviewed 5 November 2026. The network facts above are structural. The price is not. Ask IDNet four things on the same call: can you order this premises, what technology and upload, what is the price after any introduction and any stated cash rise, and what would I pay to leave my current contract.

If they cannot answer the first question, stop. If they can, write the other three down and only then compare. A published offer on OneTouchSwitch, where we show one, is still not this conversation. Their screen is the order.

OneTouchSwitch is not IDNet, not Ofcom, not Openreach and not the network owner. We will not claim an award, an official rating, a guaranteed saving, or a day with no downtime. If a sentence on this page goes stale, the provider’s current terms win, and we should correct the sentence.

A notebook before you call IDNet

Open a note before you speak to IDNet. Write the premises first: the flat or the plot, not only the postcode. Then write who you are dealing with, IDNet, so a later bill is not confused with a sister brand or with the network owner. IDNet is a specialist retailer on Openreach, aimed at people who want a technical provider rather than a television brand. OneTouchSwitch does not make that call and does not take the order.

Under network, copy only what they will order at that door. IDNet sells Openreach products where they are released. It does not create a line in an alt-net-only building. IDNet will not sell Hyperoptic, Virgin Media cable, or a regional builder’s fibre. If IDNet cannot serve the premises, close the note. A speed from a poster is not a consolation row, and a neighbour’s install is not your order.

Under product, write the technology and the tier in their words. Ask about static IP, IPv6 and router options if those are why you called. Do not assume every package includes them. This page cannot promise them. Upload is the Openreach tier. A specialist does not repeal the copper length on part-fibre. If you wanted a sport bundle, this is the wrong shop. Price that elsewhere. Leave television, a handset and any care alarm on their own lines. One Touch Switch moves the fixed broadband process. It does not move those other contracts, and IDNet will not reprogram an alarm because a broadband order exists.

Under money, leave the cells blank until IDNet fills them on the day. You need the price after any introduction, how many months that opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence with the month it falls. Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not subtract cashback you have not been paid. Do not write zero for an exit fee you have not been shown. Ask IDNet whether a social tariff is part of their range. We do not invent one.

Under the switch, write who starts it. The switch onto IDNet from another Openreach retailer can be remote and can still fail the address match. They will not pay an exit fee unless they say so in writing. Keep the old router until the new service has stayed up. A house move is a new premises, not a transfer of the old IDNet order onto a new street.

Under service, write the promised date and, later, the date it actually worked. A specialist still cannot repair Wi-Fi in a stone cottage by changing the wholesale tier alone. Where Ofcom’s automatic compensation scheme applies, the provider pays the published amount. This website does not. Not every product is inside the scheme in the same way. Ask IDNet whether this order is, and keep the reply.

Under the household, write the scene you are actually in. Someone orders IDNet for a static address, then discovers the package they were sold does not include one. The question had to be asked of the package, not of the brand’s reputation. IDNet fits an Openreach premises where you have specific technical questions and have checked they apply to the package. Skip IDNet when the door is not an Openreach door. Before either path, write down a phone number you need to keep and anyone who depends on the line. Tell them yourself.

Under other bills, keep energy off the broadband line. IDNet is not an energy company. Gas and electricity follow energy rules and, in Great Britain, a different regulator. One Touch Switch does not move them. A discount that needs both services is a second decision: ask what happens to it if the broadband changes. Reviewed 5 November 2026. The structure of this note stays. The figures IDNet gives you are the only prices that belong in it.