Aquiss broadband: a specialist on Openreach

What Aquiss is for

Aquiss Limited does not own the access network. Full fibre or part-fibre, where Openreach has released them, is the same class of wholesale product Zen or BT can sell. You are choosing the retailer.

Ask whether the package includes any addressing or technical option you are assuming. Do not generalise from another specialist’s product.

Price versus the conversation

A specialist can lose a pure price comparison and still be the right choice if support is the scar you are carrying. It can also be an expensive habit. Write the later price and any stated rise next to Zen, IDNet and one mass-market Openreach retailer.

This page lists no prices and no awards. Write down the post-introductory price, the minimum term and any rise stated in pounds and pence. Older contracts can use older wording. A social tariff, if you need one, must be confirmed with the provider. We do not assess benefits, and silence here is not proof a product does or does not exist.

Switching

Aquiss should start the One Touch Switch where it applies. A same-network move may not need a new cable. Leaving cable or an alt-net does.

Where One Touch Switch applies, the new provider starts it. Do not cancel the old broadband first. OneTouchSwitch does not take the order and is not Ofcom, Openreach or this provider. An early-termination charge is still your current contract unless it is waived in writing.

Keep or drop

Keep Aquiss on the list when Openreach can serve the flat and you want that kind of retailer. Drop them when the only fast network is an alt-net, or when you wanted a bundle and a teaser price.

We do not publish awards or star ratings. Ask how faults are handled, then decide.

Independent does not mean every feature

Aquiss is an independent retailer on Openreach, in the same broad family of choice as IDNet or Andrews & Arnold and still not the same company. People shortlist it when they want a more technical line than a television bundle. That is a reason to ask about static IP, IPv6 and your own router. It is not a reason to assume every package includes them, and it is not a reason to ignore the term and the price after any introduction.

Aquiss cannot sell Hyperoptic, Community Fibre or Virgin Media cable. If the building is only on one of those, stop. If Openreach can serve the premises, compare Aquiss with a general Openreach retailer only after you know you wanted the technical part. This page lists no prices and no awards. A social tariff, if you need one, may live with a different brand. Confirm that with a provider that offers one.

Before you agree a date

If you join Aquiss, they start One Touch Switch where it applies. Do not cancel first. An exit fee remains unless waived. If you are not going to use a static address or talk about the line, a specialist can be the wrong expense. If you are, write the features on the order so they exist as contract terms rather than as a reputation.

Write the technical feature on the order

Aquiss attracts people who have been disappointed by a mass-market script. The disappointment is not fixed by a logo. If you need a static address, IPv6, or your own router, those have to be on the order for the package you are buying. A forum post about a different package is not your contract. If you do not need any of that, a specialist can be an expensive way to buy an ordinary Openreach line. Say which you are.

Aquiss cannot enter a block that only has Hyperoptic or Community Fibre. Openreach has to be able to serve the premises. They should start the switch if you join them. Do not cancel first. An exit fee remains unless it is waived. This page lists no price and no award. Compare them with IDNet or Andrews & Arnold only if you have asked each one the same feature question, not because the three names feel similar.

The network Aquiss actually sells

Aquiss is Aquiss. Aquiss is an independent retailer on the Openreach network, in the same broad family of specialist providers as IDNet or Andrews & Arnold, and not the same company as either. Aquiss sells Openreach products where they are released. It does not sell Hyperoptic or cable. OneTouchSwitch does not run that check and does not take the order.

A specialist Openreach ISP cannot install in a building that has no Openreach product. A postcode, a county, or a neighbour’s install is not a premises. Write down the flat or the plot before you read a speed.

If Aquiss cannot order the door, the rest of this guide is a description, not a plan. Compare only the networks that can be installed. Leave the others off the list without drama.

The Aquiss product, without the poster

Ask whether the package you are shown includes a static address, IPv6, or a router option you care about. The answer is per package, not per brand. Upload is the Openreach tier. Expertise does not shorten a copper line.

Aquiss is not a television shop. One Touch Switch moves the fixed broadband process. It does not move television, a mobile handset, or a care-alarm contract.

Ask Aquiss to name the technology and the tier in writing. An ‘up to’ speed on a different street is not the service. Wi-Fi inside the building is not the line.

How to read a Aquiss price

This page lists no Aquiss prices, rises, or social-tariff figures. Write the price after any introduction, how many months the opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence, with the month it happens. From 17 January 2025 that cash disclosure is what Ofcom requires on a new contract. Older contracts can still follow older wording.

Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not add a rise nobody has shown you. Do not subtract cashback you have not been paid. Do not treat a blank exit fee as zero.

Ask if a social tariff is offered. Do not assume a small ISP has one, and do not assume it does not. A commercial discount is not a social tariff. Eligibility is the provider’s check. Do not send benefit letters to OneTouchSwitch.

Switching to or from Aquiss

The switch is still an address match. From cable, it is also an engineer. Where One Touch Switch applies, the new provider starts it. Do not cancel the old broadband first. Keep the old router until the new service has stayed up.

Aquiss does not pay your exit fee by being independent. Put that figure beside the new contract before you call the change a saving. A fee larger than the difference means staying to the end date is usually cheaper. You can still leave for a fault or a move. Just do not call it a saving.

A move of house is not a One Touch Switch of the old line onto a new street. Aquiss at the old address is not evidence for the new one. Check the new premises again.

When Aquiss service fails

You are paying for a conversation about the line. If you do not want that conversation, the brand is the wrong tool. Write the promised date and the date service actually worked. Those two dates are what a later conversation needs.

Automatic compensation, where a scheme applies, is paid by the provider, not by this website. We do not quote amounts, because they change, and not every product is inside the scheme in the same way. Ask them. Wi-Fi in one room is often the hub, not a line fault. Test on a wire near the router before you book an engineer for the line.

Complain to Aquiss first if they sold the service. Ofcom is the regulator, not your first call. An independent scheme comes after their process, and only they can tell you which scheme they belong to. We cannot see the ticket and we cannot escalate it.

A Aquiss decision, worked through

A customer treats Aquiss, IDNet and Andrews & Arnold as interchangeable stickers. The package each will sell on the same Openreach line can differ. Ask each package.

Aquiss fits an Openreach premises where the package-level technical questions have been answered. Skip Aquiss off Openreach, or if you wanted a bundle brand.

Before either path, write down a phone number you need to keep, any television you meant to keep or drop, and any alarm that uses the line. Tell the alarm’s monitoring company yourself. Aquiss will not do that job because a broadband order exists.

Aquiss and the rest of the household bill

Aquiss does not sell energy. Gas and electricity follow energy rules and a different regulator. One Touch Switch does not move them. A single direct debit does not make them one contract.

If a discount depends on keeping Aquiss broadband beside another service, ask what happens to the discount when the broadband changes. Get the answer in writing. Price the line on its own first. Then decide about the other bill. Do not let a mixed advert pick the broadband term.

We do not publish energy unit rates, a model weekly bill, or a broadband tariff for this brand. The method is the thing that stays current. The numbers belong on the order, dated the day you sign.

What to confirm with Aquiss now

Reviewed 5 November 2026. The network facts above are structural. The price is not. Ask Aquiss four things on the same call: can you order this premises, what technology and upload, what is the price after any introduction and any stated cash rise, and what would I pay to leave my current contract.

If they cannot answer the first question, stop. If they can, write the other three down and only then compare. A published offer on OneTouchSwitch, where we show one, is still not this conversation. Their screen is the order.

OneTouchSwitch is not Aquiss, not Ofcom, not Openreach and not the network owner. We will not claim an award, an official rating, a guaranteed saving, or a day with no downtime. If a sentence on this page goes stale, the provider’s current terms win, and we should correct the sentence.

A notebook before you call Aquiss

Open a note before you speak to Aquiss. Write the premises first: the flat or the plot, not only the postcode. Then write who you are dealing with, Aquiss, so a later bill is not confused with a sister brand or with the network owner. Aquiss is an independent retailer on the Openreach network, in the same broad family of specialist providers as IDNet or Andrews & Arnold, and not the same company as either. OneTouchSwitch does not make that call and does not take the order.

Under network, copy only what they will order at that door. Aquiss sells Openreach products where they are released. It does not sell Hyperoptic or cable. A specialist Openreach ISP cannot install in a building that has no Openreach product. If Aquiss cannot serve the premises, close the note. A speed from a poster is not a consolation row, and a neighbour’s install is not your order.

Under product, write the technology and the tier in their words. Ask whether the package you are shown includes a static address, IPv6, or a router option you care about. The answer is per package, not per brand. Upload is the Openreach tier. Expertise does not shorten a copper line. Aquiss is not a television shop. Leave television, a handset and any care alarm on their own lines. One Touch Switch moves the fixed broadband process. It does not move those other contracts, and Aquiss will not reprogram an alarm because a broadband order exists.

Under money, leave the cells blank until Aquiss fills them on the day. You need the price after any introduction, how many months that opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence with the month it falls. Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not subtract cashback you have not been paid. Do not write zero for an exit fee you have not been shown. Ask if a social tariff is offered. Do not assume a small ISP has one, and do not assume it does not.

Under the switch, write who starts it. The switch is still an address match. From cable, it is also an engineer. Aquiss does not pay your exit fee by being independent. Keep the old router until the new service has stayed up. A house move is a new premises, not a transfer of the old Aquiss order onto a new street.

Under service, write the promised date and, later, the date it actually worked. You are paying for a conversation about the line. If you do not want that conversation, the brand is the wrong tool. Where Ofcom’s automatic compensation scheme applies, the provider pays the published amount. This website does not. Not every product is inside the scheme in the same way. Ask Aquiss whether this order is, and keep the reply.

Under the household, write the scene you are actually in. A customer treats Aquiss, IDNet and Andrews & Arnold as interchangeable stickers. The package each will sell on the same Openreach line can differ. Ask each package. Aquiss fits an Openreach premises where the package-level technical questions have been answered. Skip Aquiss off Openreach, or if you wanted a bundle brand. Before either path, write down a phone number you need to keep and anyone who depends on the line. Tell them yourself.

Under other bills, keep energy off the broadband line. Aquiss does not sell energy. Gas and electricity follow energy rules and, in Great Britain, a different regulator. One Touch Switch does not move them. A discount that needs both services is a second decision: ask what happens to it if the broadband changes. Reviewed 5 November 2026. The structure of this note stays. The figures Aquiss gives you are the only prices that belong in it.