Sky broadband: split the line from the television

Which Sky you are actually buying

Sky UK Limited sells broadband alongside a large television business. The broadband product rides wholesale networks, chiefly Openreach, and in some places another fibre wholesaler. The order should name the technology. A Sky Q box in the living room is not evidence of full fibre.

NOW Broadband is a related Sky Group brand aimed at flexibility. It is not the same contract. Do not assume a Sky broadband minimum term and a NOW rolling month are interchangeable because the group is the same.

What stays behind when the line moves

If you leave Sky broadband, ask what happens to the television package, any Glass hardware and any Stream subscription on the same day. Some of that can continue. Some of it is priced as if the broadband were still there. Get the answer in writing before you agree a switch date.

Coming to Sky from another broadband provider does not require you to take television. If the offer only looks cheap because a TV discount is doing the work, price the line without it. You can like the television and still refuse to let it disguise the broadband.

Price, rise and social tariff

Sky has offered a broadband social tariff. Confirm the current name, eligibility and price with Sky. We do not publish a figure and we do not check benefits. A social tariff is not the same product as a promotional 18-month deal.

Read any in-contract rise in pounds and pence on new agreements. Ofcom has required that clarity for contracts sold from 17 January 2025. Sky’s own wording on older contracts can differ, including how a rise interacts with the right to leave. The clause in your order wins over a blog post, including this one.

How a switch involving Sky should feel

If Sky is the new provider, Sky runs the One Touch Switch. You should not ring the old provider to cancel first. If you are leaving Sky, the new provider should start the switch. Ask both what date the television, the phone number and the broadband each move or end.

A move onto Sky from cable or from an alt-net can need an engineer. A move between Openreach retailers might not. Do not book time off work until Sky has said what the install actually is.

When Sky belongs on the list

Sky belongs when the premises can take the wholesale product they sell and you have separated the television maths from the line. It is a poor fit when you wanted a network Sky does not resell, or when the only reason to switch is a TV offer you will not watch.

Match the flat. Sky’s national brand does not override a landlord network or a missing flat number. If the match is the shop downstairs, stop.

Split the television from the line

Sky is often already in the house because of television. That makes the broadband feel like a setting rather than a network decision. It is a network decision. Sky’s fixed broadband is a retail product on wholesale lines, chiefly Openreach, not a cable plant and not Sky’s satellites. Glass and Stream are ways of watching television. They are not the broadband, and One Touch Switch does not carry them to a new provider.

Price the connection before you let a bundle discount decide it. A lower broadband line that only exists because the television stays can be the expensive choice if you were ready to drop the television. Ask what the broadband costs alone, what happens to the TV price if the broadband leaves, and what rise a new broadband contract states up front. A social tariff, where Sky offers one, is a separate eligibility question. Confirm it with Sky. This guide does not print the amount.

Before you agree a date

If you join Sky from Virgin Media or from an alt-net, expect the possibility of an engineer and a new socket. If you leave Sky, tell yourself explicitly what happens to the dish, the Glass set or the Stream puck. The broadband can move. The television may stop, change price, or need its own cancellation. Do not discover that on the morning the old hub goes dark. Keep watching equipment until you know which service still needs it.

The network Sky actually sells

Sky is Sky UK Limited. Sky broadband is a retail service, typically on Openreach and some partner fibre, not Sky as a digging company. Sky does not become the access network because the dish or the glass screen is in the room. Sky can sell where its wholesale product is released. The television coverage map is not the broadband map. OneTouchSwitch does not run that check and does not take the order.

Sky broadband is not Virgin Media cable and not a building network Sky does not sell. A postcode, a county, or a neighbour’s install is not a premises. Write down the flat or the plot before you read a speed.

If Sky cannot order the door, the rest of this guide is a description, not a plan. Compare only the networks that can be installed. Leave the others off the list without drama.

The Sky product, without the poster

Sky TV, Sky Glass and Sky Stream do not automatically move when the broadband does. One Touch Switch moves the line. The television is a second contract. Read the broadband tier’s upload. The picture quality of a paid sports package is not that number.

Price the line alone, then ask what the television costs if you leave the broadband or keep it. A bundle saving that requires both is not a line price. One Touch Switch moves the fixed broadband process. It does not move television, a mobile handset, or a care-alarm contract.

Ask Sky to name the technology and the tier in writing. An ‘up to’ speed on a different street is not the service. Wi-Fi inside the building is not the line.

How to read a Sky price

This page lists no Sky prices, rises, or social-tariff figures. Write the price after any introduction, how many months the opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence, with the month it happens. From 17 January 2025 that cash disclosure is what Ofcom requires on a new contract. Older contracts can still follow older wording.

Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not add a rise nobody has shown you. Do not subtract cashback you have not been paid. Do not treat a blank exit fee as zero.

Ask Sky whether a broadband social tariff exists for the premises. We do not print one. A commercial discount is not a social tariff. Eligibility is the provider’s check. Do not send benefit letters to OneTouchSwitch.

Switching to or from Sky

Leaving cable or an alt-net for Sky is usually an engineer visit. Leaving another Openreach retailer may not be. Where One Touch Switch applies, the new provider starts it. Do not cancel the old broadband first. Keep the old router until the new service has stayed up.

Sky does not pay your exit fee unless the order says so. Put that figure beside the new contract before you call the change a saving. A fee larger than the difference means staying to the end date is usually cheaper. You can still leave for a fault or a move. Just do not call it a saving.

A move of house is not a One Touch Switch of the old line onto a new street. Sky at the old address is not evidence for the new one. Check the new premises again.

When Sky service fails

If the television fails and the line works, you may be in the TV contract’s support queue, not the line fault queue. Say which symptom you have. Write the promised date and the date service actually worked. Those two dates are what a later conversation needs.

Automatic compensation, where a scheme applies, is paid by the provider, not by this website. We do not quote amounts, because they change, and not every product is inside the scheme in the same way. Ask them. Wi-Fi in one room is often the hub, not a line fault. Test on a wire near the router before you book an engineer for the line.

Complain to Sky first if they sold the service. Ofcom is the regulator, not your first call. An independent scheme comes after their process, and only they can tell you which scheme they belong to. We cannot see the ticket and we cannot escalate it.

A Sky decision, worked through

A household keeps Sky Glass and changes the line to another Openreach retailer. The glass set does not follow the One Touch Switch. They only discover the TV price afterwards.

Sky fits a home that has checked the line and has decided, separately, what should happen to the television. Skip Sky broadband when you only wanted the TV to keep working and have not asked the price of TV without the line.

Before either path, write down a phone number you need to keep, any television you meant to keep or drop, and any alarm that uses the line. Tell the alarm’s monitoring company yourself. Sky will not do that job because a broadband order exists.

Sky and the rest of the household bill

A Sky bill is not an energy bill. Do not fold the two into one “household offer” in your notes. Gas and electricity follow energy rules and a different regulator. One Touch Switch does not move them. A single direct debit does not make them one contract.

If a discount depends on keeping Sky broadband beside another service, ask what happens to the discount when the broadband changes. Get the answer in writing. Price the line on its own first. Then decide about the other bill. Do not let a mixed advert pick the broadband term.

We do not publish energy unit rates, a model weekly bill, or a broadband tariff for this brand. The method is the thing that stays current. The numbers belong on the order, dated the day you sign.

What to confirm with Sky now

Reviewed 5 November 2026. The network facts above are structural. The price is not. Ask Sky four things on the same call: can you order this premises, what technology and upload, what is the price after any introduction and any stated cash rise, and what would I pay to leave my current contract.

If they cannot answer the first question, stop. If they can, write the other three down and only then compare. A published offer on OneTouchSwitch, where we show one, is still not this conversation. Their screen is the order.

OneTouchSwitch is not Sky, not Ofcom, not Openreach and not the network owner. We will not claim an award, an official rating, a guaranteed saving, or a day with no downtime. If a sentence on this page goes stale, the provider’s current terms win, and we should correct the sentence.

A notebook before you call Sky

Open a note before you speak to Sky. Write the premises first: the flat or the plot, not only the postcode. Then write who you are dealing with, Sky UK Limited, so a later bill is not confused with a sister brand or with the network owner. Sky broadband is a retail service, typically on Openreach and some partner fibre, not Sky as a digging company. Sky does not become the access network because the dish or the glass screen is in the room. OneTouchSwitch does not make that call and does not take the order.

Under network, copy only what they will order at that door. Sky can sell where its wholesale product is released. The television coverage map is not the broadband map. Sky broadband is not Virgin Media cable and not a building network Sky does not sell. If Sky cannot serve the premises, close the note. A speed from a poster is not a consolation row, and a neighbour’s install is not your order.

Under product, write the technology and the tier in their words. Sky TV, Sky Glass and Sky Stream do not automatically move when the broadband does. One Touch Switch moves the line. The television is a second contract. Read the broadband tier’s upload. The picture quality of a paid sports package is not that number. Price the line alone, then ask what the television costs if you leave the broadband or keep it. A bundle saving that requires both is not a line price. Leave television, a handset and any care alarm on their own lines. One Touch Switch moves the fixed broadband process. It does not move those other contracts, and Sky will not reprogram an alarm because a broadband order exists.

Under money, leave the cells blank until Sky fills them on the day. You need the price after any introduction, how many months that opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence with the month it falls. Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not subtract cashback you have not been paid. Do not write zero for an exit fee you have not been shown. Ask Sky whether a broadband social tariff exists for the premises. We do not print one.

Under the switch, write who starts it. Leaving cable or an alt-net for Sky is usually an engineer visit. Leaving another Openreach retailer may not be. Sky does not pay your exit fee unless the order says so. Keep the old router until the new service has stayed up. A house move is a new premises, not a transfer of the old Sky order onto a new street.

Under service, write the promised date and, later, the date it actually worked. If the television fails and the line works, you may be in the TV contract’s support queue, not the line fault queue. Say which symptom you have. Where Ofcom’s automatic compensation scheme applies, the provider pays the published amount. This website does not. Not every product is inside the scheme in the same way. Ask Sky whether this order is, and keep the reply.

Under the household, write the scene you are actually in. A household keeps Sky Glass and changes the line to another Openreach retailer. The glass set does not follow the One Touch Switch. They only discover the TV price afterwards. Sky fits a home that has checked the line and has decided, separately, what should happen to the television. Skip Sky broadband when you only wanted the TV to keep working and have not asked the price of TV without the line. Before either path, write down a phone number you need to keep and anyone who depends on the line. Tell them yourself.

Under other bills, keep energy off the broadband line. A Sky bill is not an energy bill. Do not fold the two into one “household offer” in your notes. Gas and electricity follow energy rules and, in Great Britain, a different regulator. One Touch Switch does not move them. A discount that needs both services is a second decision: ask what happens to it if the broadband changes. Reviewed 5 November 2026. The structure of this note stays. The figures Sky gives you are the only prices that belong in it.