Hyperoptic broadband: your building, not your postcode

Where Hyperoptic exists

Hyperoptic Ltd builds its own fibre. It is not an Openreach retailer and not Virgin Media cable. Coverage is urban and selective. A friend in the next courtyard, or a ‘coming soon’ board on the ring road, is not your install date. Check the building with Hyperoptic.

Many orders depend on a wayleave, the legal permission to bring cable through a block. A tenant cannot always force that. If the freeholder has already chosen another network, Hyperoptic may have no path in. Ask before you give notice on your current contract.

What the product feels like

Where Hyperoptic sells symmetrical full fibre, the upload is much closer to the download than on older cable or part-fibre. That matters for video calls and backups. It does not matter if they cannot enter the building. Read the tier you would actually buy, not the fastest speed on the website.

Terms have included both fixed periods and more flexible options, and Hyperoptic has offered a social tariff. Confirm the current term, the price after any introduction, any stated rise, and social-tariff eligibility on their site. We do not publish those figures.

Switching to a building network

Joining Hyperoptic from Openreach or from cable is a change of physical network. One Touch Switch, where both providers support it, is still started by the new provider. There will often be an engineer and a new box. Someone may need to be home, and the building may need to allow access beyond your flat.

Do not cancel the old service until Hyperoptic has a date and a matched premises. An exit fee on the old contract remains due unless waived in writing. A landlord’s preferred provider does not pay it either.

The cupboard problem remains

Full fibre ends at the optical terminal in the flat. Wi-Fi from there to the bedroom is ordinary physics. Concrete floors defeat a hub in a hallway cupboard. If the complaint is one room, ask about where the box will sit before you buy a faster tier.

A care alarm or a phone number on the old line needs its own plan. Hyperoptic replaces the broadband path. It does not automatically adopt every device that used the old socket.

When to stop reading

Stop if Hyperoptic says the building is not live and has no agreed wayleave. Use an Openreach retailer or whoever actually can be ordered. Continue if they can install, the upload matches your work, and the contract beats the alternative after any rise and any exit fee.

Do not compare Hyperoptic with BT as if both were available in a Victorian conversion that has neither.

The building is the product boundary

Hyperoptic builds full fibre into buildings and some streets. It is not an Openreach retailer wearing a different logo. A block that has signed a wayleave can order it. The block across the courtyard, or the house on the same postcode, may not. Landlord permission, the riser and the intake position decide more addresses than a coverage map of the borough. If you rent, ask who is allowed to approve a new install before you fall in love with a speed.

Where Hyperoptic can serve you, read the upload as well as the download. Symmetry is a property of the product they will sell, not a mood. Also read the term: some offers are fixed, some are more flexible, and the difference matters if you might move. A social tariff has been part of their range for eligible customers. Confirm the current product. We do not print the price. Wi-Fi inside a concrete block is still a placement problem. Fibre to the cupboard does not walk through three floors.

Before you agree a date

Joining Hyperoptic from Openreach or cable is a new network. Expect them to need access. They should start One Touch Switch where both sides support it. Do not cease the old line because a poster in the lobby names your building. Lobbies cover many flats, and flats fail automated matches. If they cannot order your door, leave the brand off the list and compare whoever can.

The network Hyperoptic actually sells

Hyperoptic is Hyperoptic. Hyperoptic builds full fibre to buildings and some streets. It is not an Openreach overlay. A block next door being live is not your block. Wayleaves and the landlord decide more addresses than the postcode. OneTouchSwitch does not run that check and does not take the order.

If the building is not on their network, no national comparison creates an order. A postcode, a county, or a neighbour’s install is not a premises. Write down the flat or the plot before you read a speed.

If Hyperoptic cannot order the door, the rest of this guide is a description, not a plan. Compare only the networks that can be installed. Leave the others off the list without drama.

The Hyperoptic product, without the poster

Full fibre to the flat still ends at their equipment. Wi-Fi through a concrete corridor is a separate problem. Ask whether the tier is symmetric. Do not assume every Hyperoptic product is.

Hyperoptic is a broadband specialist. Do not expect it to move a television package from another brand. One Touch Switch moves the fixed broadband process. It does not move television, a mobile handset, or a care-alarm contract.

Ask Hyperoptic to name the technology and the tier in writing. An ‘up to’ speed on a different street is not the service. Wi-Fi inside the building is not the line.

How to read a Hyperoptic price

This page lists no Hyperoptic prices, rises, or social-tariff figures. Write the price after any introduction, how many months the opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence, with the month it happens. From 17 January 2025 that cash disclosure is what Ofcom requires on a new contract. Older contracts can still follow older wording.

Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not add a rise nobody has shown you. Do not subtract cashback you have not been paid. Do not treat a blank exit fee as zero.

Hyperoptic has offered a social tariff. Confirm eligibility, price and whether your building can take it. We print none of those. A commercial discount is not a social tariff. Eligibility is the provider’s check. Do not send benefit letters to OneTouchSwitch.

Switching to or from Hyperoptic

Joining Hyperoptic is a building install. Someone may need to approve the riser. Book access honestly. Where One Touch Switch applies, the new provider starts it. Do not cancel the old broadband first. Keep the old router until the new service has stayed up.

They will not pay your current exit fee unless a written waiver says so. Do not cease the old line on a wayleave that is not signed. Put that figure beside the new contract before you call the change a saving. A fee larger than the difference means staying to the end date is usually cheaper. You can still leave for a fault or a move. Just do not call it a saving.

A move of house is not a One Touch Switch of the old line onto a new street. Hyperoptic at the old address is not evidence for the new one. Check the new premises again.

When Hyperoptic service fails

Building faults and street faults are different. Tell them whether the whole block is down or only your flat. Write the promised date and the date service actually worked. Those two dates are what a later conversation needs.

Automatic compensation, where a scheme applies, is paid by the provider, not by this website. We do not quote amounts, because they change, and not every product is inside the scheme in the same way. Ask them. Wi-Fi in one room is often the hub, not a line fault. Test on a wire near the router before you book an engineer for the line.

Complain to Hyperoptic first if they sold the service. Ofcom is the regulator, not your first call. An independent scheme comes after their process, and only they can tell you which scheme they belong to. We cannot see the ticket and we cannot escalate it.

A Hyperoptic decision, worked through

A renter in a block Hyperoptic has cabled still needs the landlord’s permission for a new install in that flat. The building logo in the lobby is not the permission.

Hyperoptic fits a building they have actually released, especially where Openreach full fibre has not. Skip Hyperoptic for a house on a rural lane they have not built.

Before either path, write down a phone number you need to keep, any television you meant to keep or drop, and any alarm that uses the line. Tell the alarm’s monitoring company yourself. Hyperoptic will not do that job because a broadband order exists.

Hyperoptic and the rest of the household bill

Hyperoptic does not sell household energy. The service charge on the flat is a third conversation. Gas and electricity follow energy rules and a different regulator. One Touch Switch does not move them. A single direct debit does not make them one contract.

If a discount depends on keeping Hyperoptic broadband beside another service, ask what happens to the discount when the broadband changes. Get the answer in writing. Price the line on its own first. Then decide about the other bill. Do not let a mixed advert pick the broadband term.

We do not publish energy unit rates, a model weekly bill, or a broadband tariff for this brand. The method is the thing that stays current. The numbers belong on the order, dated the day you sign.

What to confirm with Hyperoptic now

Reviewed 5 November 2026. The network facts above are structural. The price is not. Ask Hyperoptic four things on the same call: can you order this premises, what technology and upload, what is the price after any introduction and any stated cash rise, and what would I pay to leave my current contract.

If they cannot answer the first question, stop. If they can, write the other three down and only then compare. A published offer on OneTouchSwitch, where we show one, is still not this conversation. Their screen is the order.

OneTouchSwitch is not Hyperoptic, not Ofcom, not Openreach and not the network owner. We will not claim an award, an official rating, a guaranteed saving, or a day with no downtime. If a sentence on this page goes stale, the provider’s current terms win, and we should correct the sentence.

A notebook before you call Hyperoptic

Open a note before you speak to Hyperoptic. Write the premises first: the flat or the plot, not only the postcode. Then write who you are dealing with, Hyperoptic, so a later bill is not confused with a sister brand or with the network owner. Hyperoptic builds full fibre to buildings and some streets. It is not an Openreach overlay. OneTouchSwitch does not make that call and does not take the order.

Under network, copy only what they will order at that door. A block next door being live is not your block. Wayleaves and the landlord decide more addresses than the postcode. If the building is not on their network, no national comparison creates an order. If Hyperoptic cannot serve the premises, close the note. A speed from a poster is not a consolation row, and a neighbour’s install is not your order.

Under product, write the technology and the tier in their words. Full fibre to the flat still ends at their equipment. Wi-Fi through a concrete corridor is a separate problem. Ask whether the tier is symmetric. Do not assume every Hyperoptic product is. Hyperoptic is a broadband specialist. Do not expect it to move a television package from another brand. Leave television, a handset and any care alarm on their own lines. One Touch Switch moves the fixed broadband process. It does not move those other contracts, and Hyperoptic will not reprogram an alarm because a broadband order exists.

Under money, leave the cells blank until Hyperoptic fills them on the day. You need the price after any introduction, how many months that opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence with the month it falls. Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not subtract cashback you have not been paid. Do not write zero for an exit fee you have not been shown. Hyperoptic has offered a social tariff. Confirm eligibility, price and whether your building can take it. We print none of those.

Under the switch, write who starts it. Joining Hyperoptic is a building install. Someone may need to approve the riser. Book access honestly. They will not pay your current exit fee unless a written waiver says so. Do not cease the old line on a wayleave that is not signed. Keep the old router until the new service has stayed up. A house move is a new premises, not a transfer of the old Hyperoptic order onto a new street.

Under service, write the promised date and, later, the date it actually worked. Building faults and street faults are different. Tell them whether the whole block is down or only your flat. Where Ofcom’s automatic compensation scheme applies, the provider pays the published amount. This website does not. Not every product is inside the scheme in the same way. Ask Hyperoptic whether this order is, and keep the reply.

Under the household, write the scene you are actually in. A renter in a block Hyperoptic has cabled still needs the landlord’s permission for a new install in that flat. The building logo in the lobby is not the permission. Hyperoptic fits a building they have actually released, especially where Openreach full fibre has not. Skip Hyperoptic for a house on a rural lane they have not built. Before either path, write down a phone number you need to keep and anyone who depends on the line. Tell them yourself.

Under other bills, keep energy off the broadband line. Hyperoptic does not sell household energy. The service charge on the flat is a third conversation. Gas and electricity follow energy rules and, in Great Britain, a different regulator. One Touch Switch does not move them. A discount that needs both services is a second decision: ask what happens to it if the broadband changes. Reviewed 5 November 2026. The structure of this note stays. The figures Hyperoptic gives you are the only prices that belong in it.