Giganet broadband: CityFibre, or it is not your deal

Who this brand is

Giganet Limited sells access. CityFibre, where it is the wholesale network, owns the build. Comparing Giganet with BeFibre or another CityFibre retailer is a comparison of shops on one network. Comparing Giganet with BT is often a comparison of two networks.

A town that appears in a CityFibre press release can still have streets that are not released. New-build estates and older terraces diverge. Check the premises, including the plot or flat number, before you read speeds.

What to read on the product

Ask which tiers Giganet can sell at the door and what the upload is on each. Symmetrical full fibre is the usual reason to look at CityFibre. It is only real on the product they will order.

Read the upload as well as the download, on the tier they will actually sell at the premises. A headline speed for a different street is not your service. Wi-Fi inside the building is a separate problem from the line to the door.

Contract, rise and affordability

Write the price after any introduction, the minimum term and any rise stated in pounds and pence. A CityFibre retailer is not exempt from being read carefully. We do not list a social tariff for Giganet on this page. Ask if you need one.

Ofcom has required providers, since 17 January 2025, to explain in-contract rises on new deals in pounds and pence at the point of sale. Older contracts can follow older wording. This guide does not publish a price, a rise, or a social-tariff figure. If you think you qualify for a social tariff, ask this provider and also ask one that clearly offers one, but only on a network that can serve the premises.

How a switch should be started

Joining Giganet from Openreach or from cable is a change of network. Expect an engineer. Giganet should start the One Touch Switch where both sides support it.

Where One Touch Switch applies, the new provider starts it. Do not cancel the old service first. An early-termination charge remains yours unless someone waives it in writing. An unknown exit fee is not zero. Keep the old router until the new service has stayed up, especially if you are changing physical network and an engineer is involved.

When to leave this brand off the list

If CityFibre is absent, leave Giganet off the list. Do not keep the tab open because the logo looked quick. Use the Openreach or cable providers who can actually install.

OneTouchSwitch is not this provider, not Ofcom and not the network owner. We do not take the order. Check availability with the provider, including the flat number. A postcode match is not an order.

The retailer is not the builder

Giganet sells full fibre on CityFibre’s network in selected towns and cities. It is a retailer. CityFibre is the wholesale build. Giganet cannot invent a connection on a street CityFibre has not released, and it is not an Openreach national brand you can use as a fallback everywhere. If the checker says no, compare Openreach retailers or another network that can actually take the order.

Where CityFibre is live, Giganet is one of the brands that might sell it. Others may too. Compare the contract, not the logo: term, upload, price after any introduction, and any rise stated in pounds and pence. This page lists none of those numbers. An engineer usually needs access because you are joining a different physical network from cable or from a copper line. Do not treat a town announcement as an install date.

Before you agree a date

Giganet should start One Touch Switch where both providers support it. Do not cancel the old service first. An exit fee remains unless it is waived. Ask who you phone when the line breaks, and whether that is Giganet rather than a nameless wholesale queue. Keep the old router until the new one has worked through a normal day.

Retailer first, then the town

Giganet is a CityFibre retailer. The useful order of questions is: has CityFibre released this premises, can Giganet take the order, and only then what is the term and the upload. Reversing that order produces fantasy comparisons with BT on streets CityFibre has not built. Other retailers may sell the same wholesale network. Compare those contracts with each other once the door is a yes. Do not treat Giganet as the network itself.

An install onto CityFibre from copper or cable usually needs someone at home. Giganet should start the switch. Do not cancel on a town announcement. This guide lists no price. Ask who you call when it breaks, and whether that call stays with Giganet. Keep the old router until the new service has stayed up. If they say no, they will not quietly sell you Openreach under the same logo.

The network Giganet actually sells

Giganet is Giganet. Giganet retails full fibre on CityFibre in selected towns. Giganet is not CityFibre itself, and it is not Openreach. If CityFibre has not released the premises, Giganet cannot invent a connection. OneTouchSwitch does not run that check and does not take the order.

An Openreach availability result is a different network. A postcode, a county, or a neighbour’s install is not a premises. Write down the flat or the plot before you read a speed.

If Giganet cannot order the door, the rest of this guide is a description, not a plan. Compare only the networks that can be installed. Leave the others off the list without drama.

The Giganet product, without the poster

Compare Giganet with other CityFibre retailers only after the address check says that wholesale network is orderable. Read the CityFibre tier’s upload, not a national Openreach table.

No television plant comes with the brand. One Touch Switch moves the fixed broadband process. It does not move television, a mobile handset, or a care-alarm contract.

Ask Giganet to name the technology and the tier in writing. An ‘up to’ speed on a different street is not the service. Wi-Fi inside the building is not the line.

How to read a Giganet price

This page lists no Giganet prices, rises, or social-tariff figures. Write the price after any introduction, how many months the opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence, with the month it happens. From 17 January 2025 that cash disclosure is what Ofcom requires on a new contract. Older contracts can still follow older wording.

Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not add a rise nobody has shown you. Do not subtract cashback you have not been paid. Do not treat a blank exit fee as zero.

Ask Giganet about a social tariff. We list no price. A commercial discount is not a social tariff. Eligibility is the provider’s check. Do not send benefit letters to OneTouchSwitch.

Switching to or from Giganet

Joining CityFibre from Openreach or cable is an engineer visit. Where One Touch Switch applies, the new provider starts it. Do not cancel the old broadband first. Keep the old router until the new service has stayed up.

The exit fee on the old network is still yours unless waived. Put that figure beside the new contract before you call the change a saving. A fee larger than the difference means staying to the end date is usually cheaper. You can still leave for a fault or a move. Just do not call it a saving.

A move of house is not a One Touch Switch of the old line onto a new street. Giganet at the old address is not evidence for the new one. Check the new premises again.

When Giganet service fails

When the line fails, the retailer is who you call. Knowing it is CityFibre underneath helps you describe the fault. It does not give you a second helpdesk to start with. Write the promised date and the date service actually worked. Those two dates are what a later conversation needs.

Automatic compensation, where a scheme applies, is paid by the provider, not by this website. We do not quote amounts, because they change, and not every product is inside the scheme in the same way. Ask them. Wi-Fi in one room is often the hub, not a line fault. Test on a wire near the router before you book an engineer for the line.

Complain to Giganet first if they sold the service. Ofcom is the regulator, not your first call. An independent scheme comes after their process, and only they can tell you which scheme they belong to. We cannot see the ticket and we cannot escalate it.

A Giganet decision, worked through

A new-build sales office says the estate is ‘full fibre’ and names Giganet. The plot you bought is not in the first phase. The office leaflet is not an order.

Giganet fits a CityFibre premises where their contract is clear. Skip Giganet on streets CityFibre does not serve.

Before either path, write down a phone number you need to keep, any television you meant to keep or drop, and any alarm that uses the line. Tell the alarm’s monitoring company yourself. Giganet will not do that job because a broadband order exists.

Giganet and the rest of the household bill

Giganet is not an energy supplier. Gas and electricity follow energy rules and a different regulator. One Touch Switch does not move them. A single direct debit does not make them one contract.

If a discount depends on keeping Giganet broadband beside another service, ask what happens to the discount when the broadband changes. Get the answer in writing. Price the line on its own first. Then decide about the other bill. Do not let a mixed advert pick the broadband term.

We do not publish energy unit rates, a model weekly bill, or a broadband tariff for this brand. The method is the thing that stays current. The numbers belong on the order, dated the day you sign.

What to confirm with Giganet now

Reviewed 5 November 2026. The network facts above are structural. The price is not. Ask Giganet four things on the same call: can you order this premises, what technology and upload, what is the price after any introduction and any stated cash rise, and what would I pay to leave my current contract.

If they cannot answer the first question, stop. If they can, write the other three down and only then compare. A published offer on OneTouchSwitch, where we show one, is still not this conversation. Their screen is the order.

OneTouchSwitch is not Giganet, not Ofcom, not Openreach and not the network owner. We will not claim an award, an official rating, a guaranteed saving, or a day with no downtime. If a sentence on this page goes stale, the provider’s current terms win, and we should correct the sentence.

A notebook before you call Giganet

Open a note before you speak to Giganet. Write the premises first: the flat or the plot, not only the postcode. Then write who you are dealing with, Giganet, so a later bill is not confused with a sister brand or with the network owner. Giganet retails full fibre on CityFibre in selected towns. Giganet is not CityFibre itself, and it is not Openreach. OneTouchSwitch does not make that call and does not take the order.

Under network, copy only what they will order at that door. If CityFibre has not released the premises, Giganet cannot invent a connection. An Openreach availability result is a different network. If Giganet cannot serve the premises, close the note. A speed from a poster is not a consolation row, and a neighbour’s install is not your order.

Under product, write the technology and the tier in their words. Compare Giganet with other CityFibre retailers only after the address check says that wholesale network is orderable. Read the CityFibre tier’s upload, not a national Openreach table. No television plant comes with the brand. Leave television, a handset and any care alarm on their own lines. One Touch Switch moves the fixed broadband process. It does not move those other contracts, and Giganet will not reprogram an alarm because a broadband order exists.

Under money, leave the cells blank until Giganet fills them on the day. You need the price after any introduction, how many months that opening price lasts, any upfront cost, and any in-contract rise stated in pounds and pence with the month it falls. Add the opening months, the rest of the minimum term, the upfront cost, and a stated rise only if it falls inside the term. Do not subtract cashback you have not been paid. Do not write zero for an exit fee you have not been shown. Ask Giganet about a social tariff. We list no price.

Under the switch, write who starts it. Joining CityFibre from Openreach or cable is an engineer visit. The exit fee on the old network is still yours unless waived. Keep the old router until the new service has stayed up. A house move is a new premises, not a transfer of the old Giganet order onto a new street.

Under service, write the promised date and, later, the date it actually worked. When the line fails, the retailer is who you call. Knowing it is CityFibre underneath helps you describe the fault. It does not give you a second helpdesk to start with. Where Ofcom’s automatic compensation scheme applies, the provider pays the published amount. This website does not. Not every product is inside the scheme in the same way. Ask Giganet whether this order is, and keep the reply.

Under the household, write the scene you are actually in. A new-build sales office says the estate is ‘full fibre’ and names Giganet. The plot you bought is not in the first phase. The office leaflet is not an order. Giganet fits a CityFibre premises where their contract is clear. Skip Giganet on streets CityFibre does not serve. Before either path, write down a phone number you need to keep and anyone who depends on the line. Tell them yourself.

Under other bills, keep energy off the broadband line. Giganet is not an energy supplier. Gas and electricity follow energy rules and, in Great Britain, a different regulator. One Touch Switch does not move them. A discount that needs both services is a second decision: ask what happens to it if the broadband changes. Reviewed 5 November 2026. The structure of this note stays. The figures Giganet gives you are the only prices that belong in it.